Account Manager

Job Description:

The Account Manager is responsible for managing and nurturing client relationships, ensuring their needs are met, and driving business growth. This role involves understanding client goals, providing strategic recommendations, and delivering high-quality service to ensure long-term satisfaction. The Account Manager will work closely with internal teams to ensure timely and efficient project execution, and will act as the key point of contact for clients. The ideal candidate will possess excellent communication skills, be highly organized, and have the ability to manage multiple accounts simultaneously.

Job Responsibilities:

• Build and maintain strong, long-lasting client relationships.
• Act as the main point of contact for client inquiries and concerns.
• Collaborate with clients to understand their goals and deliver tailored solutions.
• Coordinate with internal teams (sales, marketing, product) to ensure client needs are met.
• Monitor and manage the progress of client projects to ensure timely delivery.
• Conduct regular check-ins with clients to review progress and identify opportunities for growth.
• Provide strategic recommendations and consult clients on industry best practices.
• Handle contract renewals and upsell opportunities to expand client accounts.
• Track and report on client satisfaction and retention metrics.

Job Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in account management or client services.
• Proven experience in managing client accounts and ensuring satisfaction.
• Strong communication, presentation, and interpersonal skills.
• Ability to identify growth opportunities and drive upsells.
• Strong organizational skills with the ability to manage multiple clients simultaneously.
• Self-motivated, proactive, and able to work independently.
• Experience with CRM software (e.g., Salesforce, HubSpot) and project management tools.
• Knowledge of industry trends and best practices.