Client Success Manager

Job Description:

As a Client Success Manager, you will build and maintain strong client relationships to drive satisfaction and retention for portfolio companies and clients. This remote, full-time role (with flexibility for part-time arrangements) offers the opportunity to work with global teams, enabling you to ensure client success by delivering exceptional service and support. You will play a key role in understanding client needs, resolving issues, and fostering long-term partnerships.

Job Responsibilities:

• Build and maintain strong relationships with clients, ensuring their needs are met.
• Act as the primary point of contact for client inquiries and issues.
• Monitor client accounts to identify opportunities for growth and improvement.
• Collaborate with internal teams to resolve client issues and improve service delivery.
• Conduct regular check-ins with clients to assess satisfaction and gather feedback.
• Develop and implement strategies to enhance client retention and satisfaction.
• Prepare and present reports on client success metrics to senior management.
• Stay updated on industry trends and best practices in client success management.
• Ensure a high level of client satisfaction and retention through exceptional service.

Job Requirements:

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field; equivalent experience accepted.
• Experience: 2+ years of experience in client success, account management, or a related role (open to less experienced candidates with strong potential).
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficiency in CRM systems (e.g., Salesforce, HubSpot).
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  • Familiarity with customer support software (e.g., Zendesk, Freshdesk) is a plus.
  • Strong organizational and time management skills.
• Certifications: Relevant certifications (e.g., Client Success Manager Certification) are a plus but not required.