Customer Support Representative

Job Description:

As a Customer Support Representative, you will provide exceptional customer support to ensure client satisfaction and retention for portfolio companies and clients. This remote, part-time role (with flexibility for full-time arrangements) offers the opportunity to work with global teams, enabling you to assist clients with inquiries, resolve issues, and deliver a seamless support experience. You will play a key role in maintaining strong client relationships and supporting business growth.

Job Responsibilities:

• Respond to client inquiries via phone, email, and chat in a timely and professional manner.
• Resolve client issues and escalate complex cases to the appropriate teams.
• Maintain accurate records of client interactions and support requests.
• Provide product and service information to clients, ensuring they have the resources they need.
• Collaborate with internal teams to resolve client issues and improve support processes.
• Monitor and report on client feedback, providing actionable insights for improvement.
• Stay updated on product updates, policies, and procedures to provide accurate support.
• Ensure a high level of client satisfaction and retention through exceptional service.

Job Requirements:

• Education: High school diploma or equivalent; additional education or certifications are a plus.
• Experience: 1+ years of experience in customer support or a related role (open to less experienced candidates with strong potential).
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficiency in customer support software (e.g., Zendesk, Freshdesk).
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  • Familiarity with CRM systems (e.g., Salesforce, HubSpot) is a plus.
  • Patience and empathy when dealing with client inquiries and issues.
• Certifications: Relevant certifications (e.g., Customer Service Certification) are a plus but not required.