Technical Support Specialist

Job Description:

As a Technical Support Specialist, you will provide technical assistance and support to resolve client issues for portfolio companies and clients. This remote, part-time role (with flexibility for full-time arrangements) offers the opportunity to work with global teams, enabling you to troubleshoot and resolve technical problems, ensuring client satisfaction and retention. You will play a key role in maintaining strong client relationships and supporting business operations.

Job Responsibilities:

• Respond to client inquiries and provide technical assistance via phone, email, and chat.
• Troubleshoot and resolve technical issues related to software, hardware, and network systems.
• Maintain accurate records of client interactions and support requests.
• Collaborate with internal teams to resolve complex technical issues and improve support processes.
• Provide product and service information to clients, ensuring they have the resources they need.
• Monitor and report on client feedback, providing actionable insights for improvement.
• Stay updated on product updates, policies, and procedures to provide accurate support.
• Ensure a high level of client satisfaction and retention through exceptional service.

Job Requirements:

• Education: High school diploma or equivalent; additional education or certifications are a plus.
• Experience: 1+ years of experience in technical support or a related role (open to less experienced candidates with strong potential).
• Skills:
  • Strong knowledge of software, hardware, and network systems.
  • Excellent problem-solving and troubleshooting abilities.
  • Proficiency in technical support software (e.g., Zendesk, Freshdesk).
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  • Familiarity with CRM systems (e.g., Salesforce, HubSpot) is a plus.
  • Patience and empathy when dealing with client inquiries and issues.
• Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified Solutions Expert) are a plus but not required.

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